Privacy Policy Statement
Your privacy is essential—here’s how we handle your data.
Introduction to Our Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information in line with South African privacy laws and best practices.
We are dedicated to valuing your confidentiality and providing transparency about your data rights, usage, and choices.
Information We Collect
We collect only necessary information to deliver our services and respond to your queries securely and appropriately.
Personal Data Provided Directly
- • Details you provide when contacting us
- • Information submitted through forms
- • Communications or enquiries addressed to us
- • Booking or feedback requests made online
- • Any other personal details given directly
Information We Collect Automatically
- • Device information from website visits
- • IP address and location data
- • Usage analytics and access logs
- • Cookies and similar technologies
- • Browser type and referral pages
How We Use Personal Information
Data is used for service provision, communication, improvement, and fulfilling legal obligations where relevant.
- • Responding to your requests
- • Managing and improving our service
- • Troubleshooting and technical support
- • Security and fraud prevention
- • Legal and regulatory compliance
- • Statistical reporting and analysis
- • Sending service updates or notices
Our Commitment: Your information stays protected through security measures and responsible handling. We never share personal data unnecessarily.
Sharing Your Information
We only share personal data when legally required or to trusted service providers under agreement to protect your privacy.
Service Providers
Third-party partners help us with operations but are bound to strict confidentiality and security obligations.
Legal Obligations
We comply with all South African and regulatory data requirements.
Anonymous Analytics
Non-identifiable statistics may be used for internal analysis or service optimisation purposes.
Your Data Rights
You may request access, updates, or deletion of your personal data and exercise all entitled privacy rights.
- • You can ask for an overview of your information.
- • Request correction of inaccurate data.
- • Request removal of your information.
- • Obtain your personal data in a portable format.
- • You may object to processing activities.
- • Restrict use in certain circumstances.
To exercise these rights, please contact us by phone or email using the details below.
How We Protect Your Data
We maintain security with both technical and organisational steps to reduce risks and prevent unauthorised access.
Technical Security Steps
- • SSL encryption for transmitted data
- • Regular vulnerability assessments
- • Firewalls and up-to-date monitoring
- • Secure user authentication systems
Organisational Security Steps
- • Limited data access internally
- • Staff privacy training sessions
- • Strict data retention practices
- • Audit and accountability controls
How Long Data is Kept
Data is stored no longer than needed for service delivery and legal requirements.
- • Kept for the duration of your relationship
- • Deleted when service ends
- • Retained for essential follow-up
- • Stored for legal tax requirements
- • Managed according to your preferences
All deletions are completed as soon as practical.
International Data Transfers
Information stored or processed outside South Africa is protected by relevant safeguards and privacy laws.
- • Adequate protection contracts in place
- • Transfers only where necessary
- • Vendor due diligence reviews
- • Your rights are upheld always
Cookies & Tracking
Cookies are used for functionality, analytics, and service optimisation. See our Cookie Policy for more.
Types of Cookies Used
- • Necessary for website core features
- • Track performance and errors
- • Remember user settings and preferences
- • Improve features and experience
Adjust preferences in your browser settings at any time.
Policy Updates & Changes
We inform users of all main policy changes by updating this statement online and communicating key changes.
- • Notice on this website
- • Direct communication, where possible
- • Time-stamped update records
- • Clear summary of significant changes
Always review our current privacy details online.
Contact for Privacy Queries
Reach out for questions or privacy requests.
Luxarqent
Co-working Space, 163 Bree Street, Cape Town 8001 South Africa
Phone: +27151316076
Email: content@luxarqent.world
Policy last updated December 29, 2025
Effective from December 29, 2025